Problems with your luggage?

If your luggage did not arrive or it was been damaged while traveling, please contact the luggage service. Here you can file a luggage report at the machines or through airport personnel.

If you have questions regarding luggage, you should contact the Arrival Service via mail at ankomst@bll.dk.

If you have been travelling with KLM, you have to call by phone +45 70 10 07 47.

If you have been travelling with Air France, you have to call by phone +45 82 33 27 01.